Results-driven Senior Project Manager with extensive track record delivering large-scale, multi-million-dollar projects on time and within budget. Highly skilled in mission-critical Cloud Migrations for GCP and AWS, automation of critical workflows, and modernization of legacy systems. Experienced Scrum Master adept at implementing SAFe practices, managing full SDLC lifecycles, and guiding cross-functional teams to deliver scalable, secure, and user-centric solutions. Years of experience overseeing operations for high-performing, multi-disciplinary UX and creative teams.
KEY COMPETENCIES & SKILLS
PROJECT & PROGRAM MANAGEMENT • CROSS-FUNCTIONAL TEAM LEADERSHIP • ENTERPRISE CLOUD MIGRATIONS • RISK ANALYSIS & MANAGEMENT • RAID LOGS • TRAINING, MENTORING & COACHING • COMMUNICATION • WRITING, REPORTING & PRESENTATIONS • DATA ANALYSIS • DATA INTEGRATION & ARCHITECTURE • WORKFLOWS • KPIS • ROAD MAPPING SDLC • AWS • SCRUM • SAFE • MS OFFICE (EXCEL, OUTLOOK, POWER POINT & WORD) • VISIO • MS ACCESS • SHAREPOINT • WORDPRESS • SALESFORCE • MONDAY.COM • HUBSPOT • GOOGLE CLOUD PLATFORM (GCP) • APIGEE • JIRA • AGILE • CONFLUENCE • RALLY • SMARTSHEET • CLARITY • SERVICENOW • TEAM FOUNDATION SERVER • CRM • DEVOPS
PROFESSIONAL EXPERIENCE
KEY COMPETENCIES & SKILLS
PROJECT & PROGRAM MANAGEMENT • CROSS-FUNCTIONAL TEAM LEADERSHIP • ENTERPRISE CLOUD MIGRATIONS • RISK ANALYSIS & MANAGEMENT • RAID LOGS • TRAINING, MENTORING & COACHING • COMMUNICATION • WRITING, REPORTING & PRESENTATIONS • DATA ANALYSIS • DATA INTEGRATION & ARCHITECTURE • WORKFLOWS • KPIS • ROAD MAPPING SDLC • AWS • SCRUM • SAFE • MS OFFICE (EXCEL, OUTLOOK, POWER POINT & WORD) • VISIO • MS ACCESS • SHAREPOINT • WORDPRESS • SALESFORCE • MONDAY.COM • HUBSPOT • GOOGLE CLOUD PLATFORM (GCP) • APIGEE • JIRA • AGILE • CONFLUENCE • RALLY • SMARTSHEET • CLARITY • SERVICENOW • TEAM FOUNDATION SERVER • CRM • DEVOPS
PROFESSIONAL EXPERIENCE
Driving the Digital Transformation effort for business development and sales for a US-based all-natural food color and ingredient exporter into the Southeast Asia market.
I spearhead daily check-ins with marketing and sales teams to align CRM data, campaign goals, and project milestones. Oversee end-to-end content scheduling, analytics tracking, and A/B testing across digital channels. Analyze CRM and social analytics via Monday.com to refine targeting strategies and continuously improve campaign ROI. Collaborate with executive team to define regional expansion strategies and quarterly sales objectives. Utilizing Gen AI to create weekly social media and email campaigns.
KEY COMPETENCIES: EFFICIENCY, DATA MANAGEMENT & MIGRATION, RISK ANALYSIS, LEADERSHIP, PROJECT MANAGEMENT
Increased sales 18% and operational efficiency 33% with complete digital transformation and process optimization
Increased sales 18% and operational efficiency 33% with complete digital transformation and process optimization
- Revamped the Monday CRM system, enhancing its functionality for tracking sales leads and customer interactions. Building AI automation for data entry and business card scanning functions
- Developing and executing targeted social media campaigns across major platforms: LinkedIn, Instagram, Facebook and X, increasing Sphere International brand awareness in the food services industry
- Redesigning the current www.sphereint.com website to include a more colorful and engaging introduction to the company, adding Contact forms for color sample, puree, and juice concentrate requests
- Designing targeted email campaigns to internal customers from Monday.com data of leads from international food expos and executing delivery to coincide with targeted social media campaigns
Collaborated with infrastructure, cybersecurity, and compliance teams to develop and execute the project plan for Cloud Migrations of financial applications as we prepared to sunset a Data Center. Worked with
cross-functional stakeholders to troubleshoot performance bottlenecks and optimize deployment processes. Produced reports and dashboards outlining risk posture and project health. Maintained RAID logs and Project Schedule built with Smartsheet to track project metrics and key milestone dates. Oversaw program governance, technical coordination, and project budgets in alignment with corporate compliance. Assured migration readiness by analyzing network connectivity, evaluating server / storage capacity, reviewing CPU and latency performance, and coordinating infrastructure solutions.
KEY COMPETENCIES: CROSS-FUNCTIONAL TEAM LEADERSHIP, SUBJECT MATTER EXPERT, GOOGLE CLOUD MIGRATION MANAGEMENT
Enhanced architecture review productivity 150% by automating reporting processes and reducing approval times
KEY COMPETENCIES: PROCESS IMPROVEMENT, AUTOMATION, DATA ANALYSIS & MANAGEMENT, DASHBOARDS, EXECUTIVE REPORTING
Accelerated ATO process 350% by automating reporting and streamlining data collection
KEY COMPETENCIES: PROBLEM SOLVING, COLLABORATION, VISION, LEADERSHIP, COMMUNICATION, PROCESS EFFICIENCY
Improved app development efficiency by enabling real-time progress visibility to leadership and reducing reporting
KEY COMPETENCIES: CROSS-FUNCTIONAL TEAM LEADERSHIP, SUBJECT MATTER EXPERT, GOOGLE CLOUD MIGRATION MANAGEMENT
Enhanced architecture review productivity 150% by automating reporting processes and reducing approval times
- Managed cloud infrastructure builds and application migrations for over 100 mission-critical apps for 12 teams
- Automated data extraction from BRD submissions to populate centralized spreadsheet for real time tracking
- Developed reporting dashboard to visualize key metrics, improve transparency, and promote accountability
- Collaborated with PMO and architecture teams to streamline workflows and accelerate approval cycles
KEY COMPETENCIES: PROCESS IMPROVEMENT, AUTOMATION, DATA ANALYSIS & MANAGEMENT, DASHBOARDS, EXECUTIVE REPORTING
Accelerated ATO process 350% by automating reporting and streamlining data collection
- Designed visual matrix and RYG stoplight chart to track 67 ATO line items and enable clear visibility
- Streamlined report generation for each ATO item owner to consolidate all assigned deliverables
- Clarified submission requirements and improved data accuracy to reduce review delays and accelerate builds
KEY COMPETENCIES: PROBLEM SOLVING, COLLABORATION, VISION, LEADERSHIP, COMMUNICATION, PROCESS EFFICIENCY
Improved app development efficiency by enabling real-time progress visibility to leadership and reducing reporting
- Created project schedule template to create user-friendly tracking system accessible to all stakeholders
- Divided deliverables into consistent 10% progress increments to standardize reporting across all projects
- Implemented and onboarded leadership to new system to eliminate confusion and improve communication
Collaborated with cloud architects and DevOps engineers to oversee infrastructure provisioning and CI/CD optimization of cloud migrations for over 50 APIs. Generated dashboards and progress reports to summarize milestones, dependencies, and risk mitigation efforts with RAID logs. Mentored junior project managers and analysts on agile delivery practices and stakeholder management.
KEY COMPETENCIES: PROBLEM SOLVING, ATTENTION TO DETAIL, CRITICAL THINKING, ADAPTABILITY, BEST PRACTICES
Increased APIGEE deployment speed 225% by resolving blockers, indentify configuration errors, and increasing inefficiencies
KEY COMPETENCIES: PROBLEM SOLVING, ATTENTION TO DETAIL, CRITICAL THINKING, ADAPTABILITY, BEST PRACTICES
Increased APIGEE deployment speed 225% by resolving blockers, indentify configuration errors, and increasing inefficiencies
- Investigated and resolved URL omissions, incorrect endpoints, and timeout errors to overcome deployment failures
- Standardized configuration practices to enable daily API deployments and improve release efficiency
- Took ownership of API dashboard and transferred metrics to Smartsheet to directly report performance status
- Work with UX/UI team using Figma to design and present revised mobile device interface and workflows
Collaborated with Salesforce administrators, data engineers, and QA testers to define and execute integration and testing plans. Authored technical documentation, user stories, and business requirement specifications to align teams on deliverables.
KEY COMPETENCIES: AUTOMATION, APIS, INITIATIVE, PRESENTATIONS, WORKFLOWS, PROCESS IMPROVEMENT, KPIS
Improved design efficiency 200%+ by automating provider data through Web2Lead and Salesforce workflow
KEY COMPETENCIES: AUTOMATION, APIS, INITIATIVE, PRESENTATIONS, WORKFLOWS, PROCESS IMPROVEMENT, KPIS
Improved design efficiency 200%+ by automating provider data through Web2Lead and Salesforce workflow
- Created interactive demos to visualize system capabilities for stakeholders and accelerate design approvals
- Demoed and implemented replacing manual Excel submissions from Physicians with Web2Lead form to overcome workflow pain points
- Collaborated with developers to integrate Salesforce with GE IDX system and eliminate manual data entry
Directed firmwide Finance and PMO transformation initiatives to enhance enterprise stability and streamline processes. Partnered with Finance to complete Elite 3E upgrade. Partnered with business, operations, and IT leaders to modernize infrastructure, improve financial system performance. Maintained project schedules, budgets, RAID logs and documentation across multiple initiatives. Led Jira Enterprise implementation.
KEY COMPETENCIES: PROBLEM SOLVING, COLLABORATION, DIGITAL TRANSFORMATION, WORKFLOWS, PROCESS IMPROVEMENT
Improved design efficiency 200%+ by automating provider data through Web2Lead and Salesforce workflow
KEY COMPETENCIES: PROBLEM SOLVING, COLLABORATION, DIGITAL TRANSFORMATION, WORKFLOWS, PROCESS IMPROVEMENT
Improved design efficiency 200%+ by automating provider data through Web2Lead and Salesforce workflow
- Installed Thomson Reuters Elite 3E 2.6 update, executing stabilization / remediation plan and enhancing Bill Sum, Journal Manager, and Proforma processes to enable record-locking and avoid YEC lockups. Led new infrastructure buildout and coordinated Windows Server 2016 upgrade, and Server 2008 migration and sunset
- Evaluated risk and issue visibility by introducing RACI framework and formalizing RAID log tracking via Confluence and Jira toolsets
- Enhanced server resilience by aligning infrastructure with TR best practices and delivering upgrades during infrastructure freezes
Ensuring legal and brand compliance by redesigning functional workflows for transactional emails and conducting end-to-end business analysis across request, design, and approval processes. Supported datacenter transition by managing physical server decommissioning, removal, packaging, and shipment to Switch Las Vegas, enabling LA facility closure. Supported operational reporting and team alignment by developing a Confluence-based tracking system to centralize project updates and communicate milestones in real-time.
KEY COMPETENCIES: AUTOMATION, AWS INITIATIVE, PRESENTATIONS, EMAIL WORKFLOWS, OPERATIONS PROCESS IMPROVEMENT, KPIS
Improved Operations efficiency by 150%+ by streamlining resource assignments for Operations Project workflows
KEY COMPETENCIES: AUTOMATION, AWS INITIATIVE, PRESENTATIONS, EMAIL WORKFLOWS, OPERATIONS PROCESS IMPROVEMENT, KPIS
Improved Operations efficiency by 150%+ by streamlining resource assignments for Operations Project workflows
- Improved service delivery by piloting ServiceNow for Help Desk and configuring PM modules for project visibility
- Accelerated cloud readiness by leading AWS migration of two internal apps; enabled EC2 scalability, RDS configurations, and S3 usage for Sony Network TVOps assets
- Increased email delivery accuracy and vendor accountability by implementing template ID process and overseeing revised template design with Cheetah Digital and ExactTarget
- Elevated enterprise-wide efficiency by leading infrastructure, software, and business process initiatives as Program Manager, SAFe Scrum Master, and CRM Product Manager for transactional marketing automation
As part of HI-TEC for LA Care, I built a Project Management application in SharePoint to facilitate five offsite service partners implementing different EHR systems to 3k+ providers in the Los Angeles region. Developed project delivery templates with Director of EHR Technology.
KEY COMPETENCIES: AUTOMATION, APPLICATION DEVELOPMENT, WORKFLOWS, PROCESS IMPROVEMENT, KPIS
Improved resource assignment efficiencies for EHR implementors by 100+% and systematic reporting on implementation targets
KEY COMPETENCIES: AUTOMATION, APPLICATION DEVELOPMENT, WORKFLOWS, PROCESS IMPROVEMENT, KPIS
Improved resource assignment efficiencies for EHR implementors by 100+% and systematic reporting on implementation targets
- Participated in score carding vendor RFPs and coordinated vendor demos to support Vendor to Physician EHR sizing assignments
- Engineered targeted marketing process to pinpoint and escalate key providers for their EHR systems implementations
- Developed the Service Partner Invoice process connecting MS Access real time data with SAP Hana and Salesforce.com to track invoice milestones and produce reports to support financial status in Federal Program for EHR Milestone Billing Report submissions. SAP Hana connection via OBDC in real-time to provide milestone triggers for the Customer Billing team.